Refund policy

Olympoo Exchange, Return & Replacement Policy

At Olympoo, we are committed to delivering premium-quality products. If your order isn't quite right, we're here to help with a simple and transparent exchange process.

1. Exchange & Return Policy

- All purchases are non-refundable.

- Exchanges or returns are accepted within 7 days of receiving your order.

- Products must be unused, unwashed, unworn, and in their original condition.

- All original tags, labels, packaging, and invoice must be included.

- Products that show signs of use, washing, damage, alteration, or missing tags will not be eligible for exchange or return.

- Items will be exchanged based on the current selling price at the time of exchange.

- Sale or discounted items are not eligible for exchange or return, except for size exchanges (subject to availability).

2. Online Exchange & Return Process

Returning or exchanging your Olympoo order is simple.

Step 1: Contact Our Team

Contact the Olympoo Customer Support Team within 7 days of receiving your order. Please provide:

- Order number

- Your full name

- Reason for exchange or return

- Clear photos (if the item is damaged, defective, or incorrect)

Step 2: Approval

Our team will review your request and confirm whether it qualifies under our exchange policy.

Step 3: Pack the Product Carefully

Please ensure the item is packed securely to avoid damage during transit.

The package must include:

- Original product

- All tags and labels attached

- Original packaging

- Invoice or order confirmation

Items damaged due to improper packaging during return shipment may not qualify for exchange.

Step 4: Return Shipment

Once your request is approved, our team will provide return instructions.

If the return is due to a manufacturing defect, damaged product, or incorrect item sent by Olympoo, the return shipping cost will be covered by Olympoo.

For all other exchange requests, return shipping charges may apply.

Step 5: Inspection & Resolution

After receiving your package, our quality team will inspect the product.

If approved, we will provide one of the following:

- Replacement product

- Size exchange (subject to stock availability)

- Another suitable resolution, where applicable

3. Damaged, Defective or Incorrect Items

If you receive:

- A damaged product

- A defective item

- An incorrect order